TERMS OF SERVICE (revised 9/1/23)
Captains Cleanup is an independently owned and operated business (“us,” “we”
or “our”) that provides pet-waste removal services, parking lot litter cleanup and trash bin to curb services to residences, businesses and commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire
us for, you are bound to these Terms.
The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.
DOG WASTE REMOVAL SERVICE
Captains Cleanup offers residential and commercial pet waste removal services.
These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning,
and Seasonal Cleaning. All pricing is based on an area size of an 1/8th of an acre.
Larger areas will have an additional charge.
TRASH DAY VALET SERVICE
ACCESSING YOUR YARD
The Customer understands that if Captains Cleanup can’t access the area
needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the clean up will
be skipped and charges will still apply. Captains Clean Up suggests adding gate
combinations or lock keys to your file to avoid locked gates. If the customer requests we
come back, a $10 driving fee will be added to the customer’s bill.
WEATHER
Captains Clean Up will work through the rain and cold as long as we can safely
do so. The customer understands we cannot work through severe thunderstorms, high
winds, extreme high or low temperatures, flooding or an accumulation of snow.
Captains Clean Up is a MONTHLY subscription service. We do not offer refunds
for missed weeks due to weather. Therefore in these cases, we will skip service for that
week, and see you the following week. A refund will not be issued as we still have to
pick up all of the waste that would have been scooped the prior week. If you need the
area cleaned before your next scheduled service, please call us and we will do our best
to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your
yard in any way. If it is really muddy, we may skip your yard and wait until the next
scheduled visit when things have dried out.
HOLIDAYS Captains Clean Up does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the waste from the week prior.
BILLING
Captains Clean Up pre bills monthly for our service. Your account will be charged
on the 1st of the month for service. If your card is declined, we will discontinue service
immediately until the issue has been resolved. If more than 30 days have passed since
your last clean up, a first time clean up fee of at least $65 will be applied. We will only pause service for periods of 30 days. If service does not resume after the 30 day period you will be
removed from the schedule.
One Time Cleanings will be billed after the quote has been accepted and a day is scheduled for service.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The
customer understands that it can be very difficult to find dog waste in tall grass or in a
yard full of leaves or other debris. If your grass is tall when we come, there may be
some dog waste that is missed. We will be back on our next scheduled visit and will get
anything that was missed if yard maintenance is complete. If you find an excessive
amount that we missed, please let us know as soon as possible at captain@captainscleanup.com
ADDITIONAL FEES
The following are items we charge extra for:
Come Back request ($10/time)
Cleaning rocks/pebbled areas- based on in person assessment
Waiting- If you make us wait to perform your cleaning the following charges apply- up to 10 minutes-$10, after 10-20 minutes $20, anytime over 20 minutes we will cancel the scheduled service and no refund will be issued and the $20 fee will apply and must be paid before future services occur.
PRIVACY POLICY
We may collect personal information from you on our Sites or through any other digital
or personal communication with you. Information collected by us is voluntarily provided
by you and may include information such as your name, email address, phone number,
and physical address. Our Sites may collect general information about the service you
are requesting such as the type of property and area needing service, the type and
number of pets you have, and general information about your pet’s behavior. We collect information about you in order to provide you with our services. We use
personal information about our users for a variety of purposes related to our business,
your information is for Captains Clean Up use only. We will never sell your
information or send it to third parties.
We may provide user information to third-party service providers or vendors for
purposes of, including without limitation, processing your payments or sending
information to you, data tracking, maintenance or development of our System. We may
also share your personal information in connection with law enforcement requests or in
response to investigations, subpoenas, court orders, or other legal processes to
establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.
REVISIONS
Captains Clean Up provides the above Services to you subject to the Terms,
which may be amended from time to time without notice to you. Amendments will be
effective upon our posting of such updated Terms to our website. We recommend you
visit the Sites to review any changes in our practices. Your continued use of our
Services shall constitute acceptance to any changes to the Terms. Some of the
provisions contained in these terms of use may also be superseded by provisions or
notices published elsewhere on our site.
SHUT DOWN
We reserve the right to shut down operations fully between Christmas and New Years Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shut down.
ADDITIONAL FEES
Late payment fee of $10 is added to each bill that is late. Payment is due the 1st of each month. Bill becomes late on the 3rd of each month.
YOUR CONCERNS
If you have any concerns about any material on our site, please contact us by email at captain@captainscleanup.com
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